OUR POLICIES 

Return & Exchange Policy

At Soul By Amé, we’re committed to ensuring your satisfaction with each item. We accept returns for store credit and exchanges on unused, unworn, and unwashed items within 30 days of delivery. To start a return or exchange, please email us at support@soulbyame.com, and we’ll guide you through the process.

• Exclusions: Custom or made-to-order items (such as pre-order products) are final sale.
• Conditions: All returned items must be in their original condition with tags attached.
• Refund Processing: Once your return is approved, we will issue your store credit immediately or exchanged item upon deliver.

Note: All Sales & Pre-Orders Are Final

Shipping Policy

We offer domestic and international shipping on all orders. Once your order is placed, please allow 3-5 business days for processing and dispatch.

• Domestic Shipping: Estimated delivery is 3-7 business days after processing.
• International Shipping: Delivery time varies based on your location. Most international orders arrive within 10-20 business days, but delays may occur due to customs processing.
• Tracking: All orders come with a tracking number, which will be emailed to you once your item has shipped.

Note: For pre-order items, please refer to our Pre-Order Policy for more information on shipping timelines.

Pre-Order Policy

By placing a pre-order with Soul By Amé, you are securing your spot in line for one of our limited-edition products. Please take note of the following pre-order terms:

• Production Timeline: Pre-orders typically take 4-6 weeks for production and delivery.
• Final Sale: Pre-order items are final sale and cannot be returned or exchanged due to their custom, made-to-order nature.
• Payment Terms: Payment is required at the time of pre-order to reserve your item.
• Delays: While we strive to meet our estimated production timelines, occasional delays may occur. We will keep you updated on your order status through regular email updates.
• Shipping: Once your pre-order is ready to ship, you will receive an email with tracking details.

Thank you for your understanding and patience as we craft your unique, one-of-a-kind piece! Learn more about pre-order here.

Opt-In Data Policy

By subscribing to our newsletter, promotions, or SMS marketing at Soul By Amé, you agree to receive communications from us about new products, special offers, and updates.

• What We Collect: When you opt-in, we may collect your name, email address, phone number (if you subscribe to SMS), and other contact information.
• How We Use It: This data is used solely for sending you the latest news, product drops, and exclusive deals. We will never sell or share your data with third-party marketers.
• Your Choice: You can opt out at any time by clicking the unsubscribe link in any email or replying STOP to any SMS. Once unsubscribed, you will no longer receive promotional materials from us.

We value your privacy and work to ensure your personal data is protected at all times.

Privacy Terms

At Soul By Amé, your privacy is of the utmost importance to us. This policy outlines how we collect, use, and protect your personal information when you interact with our website and services.

• Data We Collect: We collect personal information that you provide during account creation, checkout, or subscription to our newsletter/SMS marketing. This includes your name, email, shipping address, and payment information.
• How We Use Your Data: Your information is used for order fulfillment, customer support, personalized marketing, and enhancing your shopping experience. We may also use cookies to track browsing behavior, allowing us to offer tailored product recommendations.
• Third-Party Services: We partner with secure third-party services such as payment processors (Shopify Payments, PayPal) and analytics providers (Google Analytics) to operate our store. These services may collect additional information in accordance with their privacy policies.
• Your Rights: You have the right to request access to or deletion of your personal data at any time. For inquiries, email us at support@soulbyame.com.
• Data Security: We employ industry-standard security measures, such as SSL encryption, to protect your data during transmission and storage.

By using our website, you agree to the collection and use of your personal information as outlined in these terms. For any questions, feel free to contact us.